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To return or exchange an item purchased in-store or online — especially important for home improvement tools, appliances, and garden products.
To obtain maximum resale value on unopened or new items on secondary marketplaces or consignment shops (e.g. power tools, lighting fixtures).
To verify purchase date for warranty claims on appliances, electronics, or power tools.
For tax documentation if the purchase was business-related (e.g. contractor, landscaping, remodeling).
To track purchases for home improvement budgets or insurance claims.
For rebate eligibility, as some manufacturer rebates require proof of purchase.
Lowe’s primarily sells products from other brands, but also offers several exclusive and private label brands, including:
Kobalt (tools and equipment)
Project Source (lighting, faucets, home goods)
Allen + Roth (home décor and furnishings)
Portfolio (lighting)
These products are sold:
In Lowe’s stores across the US and Canada
Online at www.lowes.com
Lowe’s can often look up purchases made by credit/debit card, MyLowe’s account, or phone number, but without a receipt, returns may be subject to:
Refund or exchange at the current selling price
Refunds issued as store credit rather than cash
Some exclusions apply (e.g. major appliances, special orders)
A valid photo ID is usually required for no-receipt returns.
For purchases made with a credit/debit card, Lowe’s can typically look up the transaction in-store by swiping the card or entering card details.
If you used a MyLowe’s account, log into your account online and view past purchases and receipts.
For online orders, check your email for the order confirmation or log into your MyLowe’s account to reprint receipts.
Contact the store where you made the purchase with transaction details (date, amount, payment method).
A typical Lowe’s receipt includes:
Lowe’s logo and store information
Date and time of purchase
Transaction number or receipt number
List of items purchased, including SKU, description, quantity, price
Subtotal, tax, and total amount
Payment method (cash, card, gift card)
Return policy statement on the bottom
Interesting features:
Some receipts include a QR code for returns or warranty lookups.
Purchases linked to a MyLowe’s card may show points or purchase history details.
Large-item purchases (appliances, lumber) may have additional delivery or installation notes printed.
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